Overview
The most common bumps in the first week are login bumps. This page covers how to sign in the first time and how to fix the handful of access issues that come up most often. If none of these solve it, email support@m1intel.com and we will get you in.
Signing in
Go to matrix.m1intel.com. You can sign in three ways:
- Email and password
- Sign in with Google
- Sign in with Microsoft
Use whichever matches the account your organization set up for you. If your company uses Google Workspace or Microsoft 365, the matching single sign-on button is usually the smoothest option.
"I have not signed in since the security upgrade"
Matrix upgraded its sign-in system. If your account predates that upgrade, your old password no longer works and you need to set a new one. Matrix will prompt you to set up your password when this applies to you.
You can also do it yourself at any time: click Forgot Password? on the sign-in page and follow the email to set a new password. Signing in with Google or Microsoft also works and skips passwords entirely.
"I was invited but I still cannot sign in"
This is almost always one of two things.
Your email does not match exactly. Some people have more than one address (a name-specific one and a shared or generic one). You have to sign in with the exact address your account was created under. If you are not sure which one it is, ask your administrator or email support to confirm.
You are signing in somewhere else. Make sure you are going to matrix.m1intel.com. If you previously used a demo or trial environment, that is a separate account and it will not get you into your live system.
Still stuck?
Email support@m1intel.com with the address you are trying to use and a short note about what happens when you try to sign in. We can check how your account is set up and resend an invitation if needed.
Questions? Email support@m1intel.com