Customers
Hotel operators
choose Matrix.
Independent properties, multi-flag management companies, and branded operators. Built by hoteliers, used by hoteliers — and the reviews back it up.
Trusted by hotel operators
From single-property boutiques to multi-property management groups across the United States.
What operators say
Real operators.
Zero edits to substance.
Lightly trimmed for length, sourced from public verified reviews on Hotel Tech Report. The operator's own framing — not ours.
“Matrix lives up to its name. It's been a game changer during RFP season and LNR renewals — saving me countless hours by having all my notes, history, and tracking in one place.”
National Director of Sales
Large Hotel
Verified review on Hotel Tech Report →“Matrix keeps my accounts, opportunities, and client communications organized across multiple properties in one place. Emailing directly from the platform while automatically logging activities saves valuable time and helps me stay focused on driving revenue.”
National Sales Manager
Multi-property, Boutique
Verified review on Hotel Tech Report →“I've seen a measurable impact on the revenue I generate, thanks to the time it saves and the clarity it brings to managing group and corporate bookings.”
Sales Manager
Large Boutique
Verified review on Hotel Tech Report →“Seamless integrations, real-time insights — Matrix has helped us streamline processes and improve decision-making. Highly recommend for any hotelier looking for a smart, dependable platform.”
President
Boutique B&B
Verified review on Hotel Tech Report →“Matrix's three specialized boards — LNR, group, and RFP — serve as centralized hubs for essential information and contracts, significantly improving both accessibility and organization.”
National Director of Sales
Mid-Size Boutique B&B
Verified review on Hotel Tech Report →“Matrix is more than just a CRM — it's a strategic tool that helps guide your team toward success. It provides the clarity and structure needed to plan effectively and achieve both short-term targets and long-term sales goals.”
Director of Sales
Boutique B&B
Verified review on Hotel Tech Report →“It truly feels like it was designed by people who understand what sales teams actually need. From tracking prospects to pulling detailed reports, everything is just a few clicks away.”
Sales Manager
Mid-Size Boutique
Verified review on Hotel Tech Report →“M1 Intel makes our lives so much easier. Easy to navigate and keeps us organized.”
General Manager
Boutique B&B
Verified review on Hotel Tech Report →“I especially enjoy the lead section. I can easily review any leads that were initially missed and successfully access them even after they've been removed from the main leads page.”
Sales & Event Manager
Boutique
Verified review on Hotel Tech Report →See how Matrix
fits your portfolio.
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