Group resumes in bulk.
Five minutes, not five hours.
Matrix is the group resume builder for hotels that lets a DOSM generate every resume for the upcoming week in a single pass. Room blocks, food and beverage, meeting space, billing instructions — pulled from the pipeline, formatted, and ready to send to ops.
Average time saved per week, per property, on resume building.
Why resume Friday is the worst day of the week
Resumes get built by hand,
one group at a time, every week.
Operations needs the resume on Wednesday. The sales team is still rebuilding it Friday afternoon. The math has been the same for twenty years.
The template never updates itself.
Room blocks change. F&B counts shift. The seller copy-pastes from the contract into a Word doc and hopes nothing was missed in the email chain.
One group at a time.
Twelve groups arriving next week means twelve documents built from scratch. The seller toggles between the CRM, the contract, the BEO, and the resume template for each one.
Ops gets it late, or wrong.
The resume arrives Friday at five. Or it arrives on time but the room block is from a stale version. Either way the GM ends up emailing the seller for clarifications.
How Matrix handles it
The product views built
for this work.
01 · Configure
Pick a property, pick a date range, pick recipients.
Open Send Group Resumes. Choose the property, set the arrival date range, and Matrix finds every Definite-stage group in that window automatically. Add the recipients ops needs on the email — sales coordinator, GM, banquet manager, F&B — and the dialog handles the rest. No spreadsheet of email addresses, no per-group send.
02 · Preview
Every resume in one view, every detail pulled from the pipeline.
Matrix renders every resume in the batch with Group Information, Reservation Information, Payment Information, and the night-by-night Guestroom Block — pulled live from the Definite opportunity. Switch between resumes in the sidebar. Download the whole batch as a Single PDF or as Individual PDFs depending on how ops wants them.
03 · Deliver
Ops gets one email with every resume attached.
The batch lands in the ops inbox as a single email — branded with the property header, a summary table of every group in the run, and the PDFs attached. The sales coordinator stops sending twelve separate emails on Friday. Ops stops piecing the week together from a thread.
Friday-afternoon resume sprint
becomes a Wednesday-morning click.
The DOSM walks into the ops huddle with every resume already in the ops inbox. The GM does not have to ask for a revision. The sales coordinator does not have to chase room blocks. The work that used to eat a full day gets done before lunch.
Average weekly time savings per property on group resume preparation.
What operators say about this
Real operators.
Verified reviews.
Quotes from public Hotel Tech Report reviews. Lightly trimmed for length, source language preserved.
“Matrix keeps my accounts, opportunities, and client communications organized across multiple properties in one place. Emailing directly from the platform while automatically logging activities saves valuable time and helps me stay focused on driving revenue.”
National Sales Manager
Multi-property, Boutique
Verified review on Hotel Tech Report →“I've seen a measurable impact on the revenue I generate, thanks to the time it saves and the clarity it brings to managing group and corporate bookings.”
Sales Manager
Large Boutique
Verified review on Hotel Tech Report →Operator questions
Answered straight,
no marketing-speak.
How is this different from exporting a resume from our PMS?
Most PMS exports show the room block and not much else. A real resume needs F&B, meeting space, audio-visual, VIPs, billing instructions, special requests — the things that live in the contract and in the email chain, not the PMS. Matrix builds the resume from the full opportunity record, then renders against your property template. The output is what the GM and the ops team actually need, not just a rooming list.
Does Matrix use our property's specific resume template?
Matrix uses a single standard group resume format across every property — Group Information, Reservation Information, Payment Information, and a night-by-night Guestroom Block. The property name and branding appear on each resume, but the layout is consistent. The reason is operational: management companies running ten properties don't want ten different resume formats for their ops teams to learn. One format means a sales coordinator at one property can cover another. If you have a hard requirement that breaks against the standard format, raise it during onboarding.
Who runs this — the DOSM, the seller, or the coordinator?
Most properties have the sales coordinator run the batch on a fixed weekly cadence. The DOSM reviews and approves. Some properties have each seller run their own arrivals. Matrix does not enforce a workflow — it makes the workflow ten times faster regardless of who runs it.
What happens if a group changes after the resume goes out?
Regenerate. The resume builder reads the live opportunity, so a regenerated PDF reflects the current room block, the current F&B count, the current rooming list. Matrix logs the new version against the opportunity and the prior version stays in the history. Ops sees both, with timestamps.
Does this work for groups already in-house?
Bulk Resumes is built for upcoming definite groups inside a date window. For in-house groups, the seller pulls the live resume from the opportunity record on demand — same data, same template, but one at a time. The bulk workflow is purpose-built for the weekly forward-looking resume run.
How long does it take to set this up across our portfolio?
A property template mapping takes about an hour with our onboarding team — most of it spent on getting the field labels and section order to match what your GM already reads. Once it is set, no further configuration is needed. Adding a property later is a one-hour exercise, not a rebuild.
Stop rebuilding the same resume
every week.
See how a DOSM running five properties generates twelve group resumes in five minutes — with the room block, the F&B, the meeting space, and the billing instructions already filled in.